Shipping policy
DELIVERY
We offer three UK delivery services:
Evri Standard, Evri Express and DPD Next Working Day Delivery.
Evri Standard aims to deliver your parcel within 2 to 4 days and Evri Express aims for a 2 day delivery, both including weekends. On the morning of delivery, Hermes will inform you of an expected delivery time. If you are not home to accept the parcel, you can request your parcel to be delivered to a safe place or a chosen neighbour here.
Please keep an eye on your tracking information from Hermes to get the most up-to-date delivery estimates and whilst deliveries can be chosen to be left in a safe place or at a neighbour, we cannot guarantee delivery if this option is chosen.
We also offer a DPD service which will be delivered by the end of the next working day, subject to the order being placed before 13:00 UK time. For orders placed after 13:00 UK time, they will be dispatched the next working day. Orders placed after 13:00 UK time on Friday or over the weekend will be dispatched the following Monday.
If an incorrect address is applied at checkout, there are no guarantees that this can be amended before it is dispatched. Please get in touch immediately to see whether this is possible. We will not be able to refund any orders that are made to incorrect addresses. If you wish to get a parcel redelivered once it is returned to us, this would be subject to a £4 charge.
If you don't receive your tracking information or you think that your order may be missing or lost, please get in touch with our customer service team and we'll update you on your order's status.
REMOTE UK POSTCODES
We deliver to most postal areas in the UK, however there are certain postcodes that have restricted courier services.
| AB30-32 Aberdeenshire (Scotland) |
KA27-28 North Ayrshire (Scotland) |
| AB33-38 Aberdeenshire, Moray (Scotland) |
PA20-78 Argyll & Bute, Highland (Scotland) |
| AB41-43 Aberdeenshire (Scotland) |
PH10-26 Angus, Highland, Moray, Perth & Kinross (Scotland) |
| AB44-45 Aberdeenshire, Moray (Scotland) |
PH20-50 Highland (Scotland) |
| AB51-56 Aberdeenshire, Moray (Scotland) |
TD15 2 Northumberland, Holy Island (England) |
| AB63 Aberdeenshire, (Scotland) |
TR21-25 Isles of Scilly |
| DD8-10 Aberdeenshire, Angus (Scotland) |
KW1-17 Highland, Orkney Islands (Scotland) |
| FK17 - 21 Stirling (Scotland) |
All HS Postcodes Western Isles (Scotland) |
| FK17-21 Argyll & Bute, Stirling, Perth & Kinross (Scotland) |
All ZE Postcodes Shetland Isles (Scotland) |
| IV1-36, IV52-63 Highland, Moray (Scotland) |
All JE Postcodes Jersey (Channel Isles) |
| IV40-56 Highland (Scotland) |
All GY Postcodes Guernsey (Channel Isles) |
|
All IM Postcodes |
All BT Postcodes |
INTERNATIONAL DELIVERY
We also ship to the US and the EU. For the best prices and most accurate shipping options and prices, please visit the appropriate site depending on your region.
USA: www.sculpdkids.com
Using the incorrect website when purchasing may lead to a delay in the fulfilment of your order.