Please double check in your spam folder. If you can’t find it, please do get in touch with us. We will check that we have your correct email address and resend the order confirmation email.

You will receive an email with tracking information once your order has been dispatched, please double check your spam folder. If you have not received an email and you have ordered a while ago please get in touch and we will see where your order is.

Make tracking your parcel easier by downloading the Hermes app. You’ll be able to track the journey of your parcel by entering your tracking number, as well as setting your delivery preferences with MyPlaces

We send our kits to the address included in the confirmation email, please double check these details once you have placed your order. We can only edit your shipping address if the order has not yet been labelled.

Our packing team is often very speedy in getting your order packed so it is not always possible for us to change your address.

Please drop us a message with your order number and the correct/new address and we will try our best to amend this!

If your parcel is already on the move you’ll be able to track the journey of your parcel , as well as setting your delivery preferences withMyPlaces

Yes! You can add a gift note in the checkout :)

Our craft kits are available for two different age ranges, 4-6 and 7-9 and we have tailored the guidebooks in every kit for those age ranges.

Whether your child is a budding artist or just testing the water we have created inclusive activities in each box for all abilities.

If your child hasn't tried a specific craft before that's ok! We include step by step instructions in each kit as well as links to handy tutorial videos. If your child is more of a free-styler, that's ok too!

We have included an inspiration gallery on our online content to inspire ideas and encourage independent creative play.

Each of our main Kits each kit has instructions for at least 3 different craft activities.

You don’t have to complete all three activities at once but take a look through the guidebook that comes with each kit and decide which activity you would like to start with.

Some of our crafts require you to leave your artworks to dry over night before finishing them off. These are perfect for a weekend of crafting fun.

Our Mini Kits they should take up to 3-4 hours to complete. Some of our crafts require you to leave your artworks to dry over night before finishing them off.

Our products are tested to global regulatory safety standards. These standards ensure our products are safe to use by children of 4 years and above.

If you have any specific questions please do not hesitate to contact our support team.

Our packing team is often very speedy in getting your order packed so it is not always possible for us to add additional items to your order.

If you have just placed your order, please drop us a message with your order number and we will try our best to facilitate your request.

Our packing team is often very speedy in getting your order packed so it is not always possible for us to change your address.

Please drop us a message with your order number and the correct address and we will try our best to amend this!

Need to cancel your order? If you have already received a dispatch email, your order is on its way to you, so we would be unable to process a cancellation.

If you haven’t received a dispatch email yet, please drop us a message with your order number and our Customer Team can process a cancellation.

You should receive an order confirmation from us at the email address you provided when completing your purchase.

If this is not the case, please check your spam folder. If you can’t find it there, please get in touch and we can check if we have your correct email address and resend the order confirmation email.

We deliver to the UK and USA. Please visit the correct website depending on your region by selecting the flag at the top of the website.

Please note we cannot deliver to PO boxes in the UK.

You will receive an email with tracking information once your order has been dispatched.

If you haven't received this after 1-2 working days, please get in touch and we will see where your order is.

Please see below the estimated shipping times depending on the service you selected at checkout:

Evri Standard: 2-4 Working Days
Evri Express: 2 Working Days
DPD Next Day: Next Working Day

For more information on delivery, please see our shipping policy

If the tracking details state your order has been delivered but you can’t find it, please consider the following:

- Has the package been left in a safe place?
- Has it been delivered to one of your neighbours?
- Has the correct shipping address been provided?
- Has the courier left a calling card?

Still no luck? Please get in touch with your order number and we will do our best to help locate your parcel. 

We’re sorry to hear you’re missing items from your order. Please get in touch with our Customer Team who would be happy to assist you in getting them sent out to you as soon as possible! 

Organising a return is straightforward. All you need to do is follow these steps:

-Write your order number clearly on the outside of the box
-Go to:https://www.evri.com/return/#/-Go to the search box and enter Sculpd
-Follow the instructions and organise a time for collection that works best for you
-Pay for the return, print the shipping label and complete the booking process.

Once we have received the parcel, we'll process the return and issue a refund within 14 days.

If your parcel or any of the items within your parcel are damaged, please contact our Customer Team. Please be sure to take photos that clearly show what is wrong with it, as these will be requested.

If there are any other issues with your kit that we have not mentioned above, just get in touch. 

Yes - you are able to leave a gift message in the checkout.

Our branded Sculpd boxes are packed inside nondescript plain cardboard boxes, so the recipient will get a lovely surprise once they open their package.

We do not include the invoice inside your order. 

Organising a return is straightforward. All you need to do is follow these steps:

-Write your order number clearly on the outside of the box
-Go to:https://www.evri.com/return/#/-Go to the search box and enter Sculpd
-Follow the instructions and organise a time for collection that works best for you
-Pay for the return, print the shipping label and complete the booking process.

Once we have received the parcel, we'll process the return and issue a refund within 14 days.